H O U R S:
7:00AM to 5:30PM
A D D R E S S:
O F F I C E:
F A X:
E M A I L:
S O C I A L M E D I A:
F A Q
1. Do I need to get a referral from my Physician?
Under Michigan law, we are able to provide direct access for physical therapy to patients without a referral from a
physician; however, we recommend that you let your doctor know that you are seeking treatment with Xperience Physical
2. What is direct access?
Allows physical therapists to see patients without a physician referral.
If you have an injury; ache or pain; difficulty walking; problems with daily activities; difficulty performing work tasks due to
weakness or poor endurance; or limitations in movement - you are a candidate for direct access.
With direct access, you are allowed up to 10 visits or 21 days with Xperience Physical Therapy before you will need to get a
3. Can you bill my insurance?
With direct access, most insurance carriers are requiring a signed plan of care to bill your insurance; therefore we will
share the results of our initial evaluation with your doctor, your doctor will review the information, make adjustments if needed
and/or request that you follow-up with them before authorizing treatment. If they agree with our assessment, you can begin
treatments with Xperience Physical Therapy.
We are currently contracted with Medicare, Medicaid, UPHP, United Healthcare, certain Blue Cross Blue Shield plans,
Veteran’s Administration, and other commercial insurance plans.
In the case that your insurance benefits do not cover your physical therapy, our office will be help you make convenient
payment arrangements for your treatment.
4. How much will I pay on my date of service?
Benefit verification is performed prior to your first therapy visit. We will be able to inform you of your copay or
coinsurance percentage at your first visit.
Once determined, we appreciate payment of copay or coinsurance at each therapy visit.
5. What form of payment do you take?
Cash or check, credit card, debit card, Health Savings Account (HSA), and Venmo are all accepted.