F A Q
1. Do I need to get a referral from my Physician?
Under Michigan law, we are able to provide direct
access for physical therapy to patients without a
referral from a physician; however, we recommend
that you let your doctor know that you are seeking
treatment with Xperience Physical Therapy.
2. What is direct access?
Allows physical therapists to see patients
without a physician referral.
If you have an injury; ache or pain; difficulty
walking; problems with daily activities; difficulty
performing work tasks due to weakness or poor
endurance; or limitations in movement - you are a
candidate for direct access.
With direct access, you are allowed up to 10
visits or 21 days with Xperience Physical Therapy
before you will need to get a doctor involved.
3. Can you bill my insurance?
With direct access, most insurance carriers are
requiring a signed plan of care to bill your insurance;
therefore we will share the results of our initial
evaluation with your doctor, your doctor will review
the information, make adjustments if needed and/or
request that you follow-up with them before
authorizing treatment. If they agree with our
assessment, you can begin treatments with Xperience
We are currently contracted with Medicare,
Medicaid, UPHP, United Healthcare, certain Blue
Cross Blue Shield plans, Veteran’s Administration,
and other commercial insurance plans.
In the case that your insurance benefits do not
cover your physical therapy, our office will be help you
make convenient payment arrangements for your
4. How much will I pay on my date of service?
Benefit verification is performed prior to your
first therapy visit. We will be able to inform you of
your copay or coinsurance percentage at your first
Once determined, we appreciate payment of
copay or coinsurance at each therapy visit.
5. What form of payment do you take?
Cash or check, credit card, debit card, Health
Savings Account (HSA), and Venmo are all accepted.
Tuesday-Friday 7:00 AM-5:00 PM